How old must I be to play?
All new users must ensure their legal age being above the minimum of 18 years (or the legal minimum age for gambling in the jurisdiction you reside) upon creation of an account here at Vegas Casino.
What should I do if the game I am playing freezes or I get an error message in the middle of play?
In the unlikely event that you get an error message or the game freezes during play, first refresh the page, and if this has no effect then log out and log back in again. If the problem persists, clear cache and cookies within your browser. The correct outcome of each bet is saved, even if it is not displayed. If you still believe there is an error then please contact customer support on chat or via email at [email protected].
How can I register an account?
Click the create account button at the top right of the screen to register, then choose your username, password, and enter your email address. It’s as simple as that!
How can I change my password?
When logged in, select the “Change password” tab in your username’s drop-down menu. Enter your current password in the required field, then your desired new password before confirming.
What should I do if I forget my password and/or username?
Please click “Forgot password” on the Vegas Casino log in screen to be redirected to reset your password. First enter the email linked to your Vegas Casino account, then follow the instructions in the email sent to this address. If any problems occur, please come on chat and we will rectify it immediately.
Can I register multiple accounts?
Only one account per user is allowed at Vegas Casino as per our Terms & Conditions. (3.6. You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all of your accounts may be blocked, suspended or closed and any Bitcoin credited to your account/s will be frozen).
Is there a possibility to close my account temporarily?
All users can request a self-exclusion for following periods of time: 24 hours, 1 week, 1 month, 6 months, permanently. This will block access to their account and any bonuses or promotions during that time. If a user would like to self-exclude themselves, they must send an email to [email protected].
Is it possible to permanently close my account?
If you wish to close your account permanently then let us know via email and we will close your account permanently. Here at Vegas Casino we promote responsible gambling and if at anytime you feel things are getting a little out of hand then we recommend to consult the links below for some helpful advice.Gamblers Anonymous
Deposits & Withdrawals
What currencies do you accept?
We are only accepting deposits and withdrawals in bitcoin.
Where can I purchase bitcoin?
Bitcoin can be purchased many different ways although we do recommend using these providers:
How long will my deposit take to be credited to my account?
Usually this process takes a few minutes, however it depends on the status of the Bitcoin network. You can usually modify the transaction fee in your wallet, allowing for faster transaction speeds.
What are the minimum and maximum amounts I can deposit and withdraw?
Minimum = 1mBTC (5mBTC to be eligible for Free Spins)
Maximum = no limit
Minimum = 2mBTC
Maximum = no limit*
*Please note that we can reserve the right to pay a maximum of 50 BTC per week until the full amount is settled as per clause 5.8. in Terms & Conditions.
What happens if I can’t see my deposit?
We require at least one confirmation in the blockchain before your funds become playable and this depends on the speed of the blockchain as well as the opted transaction fee. You can always check the status on your transaction by looking at how many confirmations it has.
If after 20-30 minutes your deposit still doesn’t show then come to chat and we will check it for you.
When can I make a withdrawal?
A minimum of 3 confirmations of your deposit are required before making a withdrawal, as well as wagering your initial deposit at least once.
How long will it take to receive my money once I have made a withdrawal?
We pride ourselves on our lightning quick withdrawals, which is one of the advantages of the Bitcoin blockchain.
Where can I find available bonuses?
You can head to the “My Bonuses” tab in your account and you’ll see the list of available bonuses. If none are available, please contact customer support and we’ll see what we can do for you
How do I claim bonuses?
Go to the “My Bonuses” tab in the Cashier section, enable the bonus of your choosing and deposit 1 mBTC or more to receive it.
How many times must I wager a bonus?
Wagering requirements are detailed in our Bonus Terms.
Can I see how much I still need to wager on a bonus?
Check the “Bonus” tab in the Cashier section to find all relevant information for active bonuses.